Star Trek: The Next Generation - Audio Issues with the Season 1 BD? Read CBS's Statement
Replacement discs will be made available
Posted by Gord Lacey
CBS Home Video has just issued a statement regarding the audio issues some consumers reported after watching their season 1 Blu-ray set:
Dear Star Trek Fans,
We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.
We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email email@example.com for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.
We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.
It's great to see CBS has a replacement program in place less than a week after the release of the set.