Bob Emery wrote us to say he had problems playing the fourth episode on
She-Ra disc 4, and what BCI's response to the problem was:
BCI has recently been alerted to a possible defect with the 4th disc contained within the She-Ra: Princess of Power - Season 1, Volume 1 DVD collection. We have thoroughly investigated this matter and have determined that the issue, which involves a “freeze” at the layer break of the dual-layered disc, affects approximately 14% of the consumer DVD players out in the market. We will be replicating new discs and will be able send replacements to anyone who is experiencing problems of this nature. Please contact Vanessa Baltodano (vbaltodano@bcieclipse.com) and submit your name and shipping address and we will send out a replacement disc in the coming weeks. We deeply apologize for any inconvenience this has caused and appreciate the continued support for Ink & Paint and BCI/Eclipse.
UPDATE (9/18/08): If you still need an exchange, contact "info@bcieclipse.com" and the right person will get it.
