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Popeye The Sailor - Warner Offers Disc Swap to Fix Opening Credits Issue on Today's Volume 2: 1938-1940 DVDs


In stores today, and the studio has already identified a problem and offers a solution...wow!

Posted by David Lambert
6/17/2008
 
Late yesterday we received an alert from Warner Brothers, requesting us to post the below notice this morning. It's to inform consumers who buy today's 2-disc DVD release of Popeye the Sailor - Volume 2: 1938-1940 that the first disc has a pair of cartoons with the "wrong" opening credits sequence, and that they may get a free upgrade to a corrected disc by calling a toll-free number.
    Notice regarding Popeye the Sailor 1938-1940 Volume 2, Disc 1

    Warner Home Video is advising consumers who purchased Popeye the Sailor 1938-1940 Volume 2 DVD that two shorts on Disc 1 have an alternate opening credits sequence.

    For any consumer who wants to have disc 1 replaced with the original opening credits sequence, please contact Warner Home Video at 1-800-553-6937 so that a self-addressed stamped envelope can be sent to you for return of your current disc. Please note that the replacement discs will be sent to you in approximately 8-10 weeks.
Note that I have called that number in the past, in response to other Warner offers for resolving issues along these lines, and each experience calling it has been very pleasant, with highly cheerful and courteous agents handling the matter...kudos to them! They truly make it a situation where you don't mind picking up the copy with the issue today, and enjoying what you can with it while they ship you the replacement. The alternative is to wait for fixed versions to make it into stores, and hope you can spot the difference somehow. Warner offers a better solution here, with a method that provides something as close to "instant gratification" as you can get with a situation such as this one. Thanks to them for finding the problem even before the release date, putting together a great solution, alerting the public with amazing immediacy, and providing a terrific team of people for consumers to contact to activate that solution.

Today sees the DVD releases of this collectible title, Popeye the Sailor - Volume 2: 1938-1940. Also in stores today is the more "family-friendly" single-disc release Popeye & Friends: Volume 1. As we've recently reported, Sept. 30th sees the releases of Popeye the Sailor - Volume 3: 1941-1943 and Popeye & Friends - Volume 2 . And don't forget that the original four-disc release of Popeye the Sailor - Volume 1: 1933-1938 is still available as well.

Popeye the Sailor - Volume 2: 1938-1940 box art
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