A retail source has let us know that Warner Home Video, which distributes DVDs on behalf of BBC Video, has issued an immediate recall notice for the recently released
MI-5 - Volume 5 package. Since it streeted on January 8th, readers have been contacting us here at TVShowsOnDVD to report that episodes on the third disc won't play. We've passed it on to the studio, and they've heard it loud and clear, and initiated this recall "due to a manufacturing error on Disc 3."
The defective version being recalled can be identified with UPC # 794051423429, and the new release (which is expected to ship on
January 31st) will have UPC # 883929017317. If you have a defective copy (and not everyone does; our own Gord Lacey has a copy which seems to work just fine!) then you may get a free replacement (for the 3rd Disc only) by calling 1-800-553-6937. Be ready to provide your name, address and telephone number to the agent you talk to.
Here's the official statement from the studio:
Due to a manufacturing error, BBC Video have decided to recall the MI-5 Series 5 DVD collections from all retailers. The problem is limited to disc 3 which has playability issues. Fortunately only a small number of discs were affected, nonetheless, we are recalling ALL product to ensure that the issue is resolved. Consumers who already purchased the faulty product should call this toll free number 1-800-553-6937 to receive either a replacement disc or full set. We apologize for any inconvenience this may have caused.
