A few weeks ago, CBS/Paramount released the long-awaited 33-DVD package of The Fugitive - The Complete Series: The Most-Wanted Edition
. Now the studio wanted to reach out about the title, regarding technical issues that might have affected some buyers of this title. Below you will find an official statement from CBS Home Entertainment and Paramount Home Media Distribution, on where and how to receive replacement discs:
Dear Fugitive Fans,
We have discovered some audio and playback issues in a select number of the episodes and alternate music cues in 1 episode included in THE FUGITIVE: THE MOST WANTED EDITION Complete Series DVD box set. We are working rapidly to remedy the situation by manufacturing new product, however if you purchased the box set and have experienced any of these issues, we will provide replacement discs for the affected episodes free of charge.
Please email [firstname.lastname@example.org] or call (877-DELUXE-6) (877-335-8936) to provide details about your purchase and request your replacement discs. The hotline will be available Monday-Friday from 8 a.m. to 6 p.m. Pacific.
As always, our goal is to provide you with the highest quality product possible and we sincerely apologize for this inconvenience.
They are replacing 5 discs in total. You'll need to have your discs available when you call or e-mail, so you can provide the numbers located on the hub of the disc (you may want to use a magnifying glass, if you don't have great eyesight). Replacement discs will be sent out mid-December. In addition to those numbers, you will also have to provide your name, address, phone number and email address. Hopefully you're not one of the affected consumers, but if you are then they will get you fixed up straightway!