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Doctor Who - BBC issues statement regarding NetFlix problem

Posted by Gord Lacey
1/19/2007
 
Earlier today we posted a news item letting our readers know that there was a problem with disc 1 from the second season of Doctor Who. We believed the problem was only with NetFlix discs, and wanted to post the news on the site to let others know, and to determine whether there were any problems with non-NetFlix discs.

The BBC was also made aware of the problem, and they've set a new record for a studio addressing a manufacturing issue. They sent this statement a few hours after being made aware of the issue - very impressive. Sorry it took awhile to show up here (I was shopping in Ikea, and anyone who has been there knows how long that can take...). Here's there response:
    "Due to a manufacturing problem, Disc One of the Netflix copies of Doctor Who: The Complete Second Series DVD collection contains incorrect footage from another film. The special features section on Disc One is also inaccessible on rented Netflix copies.

    This error is only found on Disc One of Netflix copies of the series, not on any Doctor Who DVDs available for purchase in stores. We are doing our best to rectify this problem as soon as possible and apologize for any inconvenience or distress."
A reader has informed us that NetFlix has pulled disc 1 from their site. Hopefully they receive corrected copies soon; at least their customers will know the discs are corrected as it'll return to the site as something they can rent.

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