We've had a number of readers report poor audio with "Deadly Ringer, Part 1" on the recently-released season 2 set, and they provided us with the following statement after looking into the issue:
Every episode in the Bionic Woman Season 2 DVD release has been digitally re-mastered for optimal viewing. However, the remastering cannot correct flaws that either were part of the original presentation or that happened over the passage of time. Certain moments within select episodes from Season 2 may include noticeable moments of imperfect picture or audio. This is reflective of the source material which unfortunately, is the best source material that is available to the studio and cannot be corrected. The episodes are still included in the set to provide as complete a collection as possible.
Consumers not satisfied with their purchase can contact Universal Studios Home Entertainment Consumer Relations by email at USHE.ConsumerRelations@bydeluxe.com or by phone at 888-882-5779, for information on returning the DVD set in exchange for a $30 NBC Universal Store voucher, valid for the purchase of any merchandise at http://www.nbcuniversalstore.com.
Universal will also be noting the problem on future batches of sets that go to retail.
